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This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB. Murray has been working in IT for over 15 years specializing in the Messaging Arena and in particular IBM Domino and Microsoft Exchange and now of course Office 365.Working with like minded colleagues now specializing in very large scale complex migrations from Lotus Notes and On-Premise Microsoft Exchange to Office 365.1) Try a manual Re-Sync 2) Close Outlook and delete the *.
But for the average user this leaves the information looking visually confusing.
You can see the list of attributes that will be put into the GAL using When Outlook users are running in cached mode, they rely on the Offline Address Book (OAB) to provide them with access to one or more addresses (that are always available when they are connected directly to Exchange) The OAB is rebuilt and downloaded on a default schedule as shown below.